HR Officer

Yeovil Driver Training Ltd

Walronds Business Park

Unit 6A

Isle Brewers

Taunton

TA3 6QP

01823 491390

[email protected]

www.yeovildrivertraining.co.uk

Company registration No: 14016538

Step-by-step complaints procedure

If you are not completely happy with our service we would like to hear about it so we can do something to put it right.

We do everything we can to make sure our customers get the best results and service possible. However, sometimes we may not get things right the first time.

When that happens, we want you to tell us what went wrong so we can put matters right for now and the future.

We want to:

How and where to complain

If you are not satisfied with any aspect of our service you can tell us about your complaint in the following ways:

In writing – write to us and address your letter to The Customer Complaints Officer

By telephone – call us on 01823 491390 during office hours

By email- use the email address shown above

How long will it take?

We aim to resolve your complaint straight away but if we are unable, then we will write/email to you within three working days to tell you:

We will aim to resolve your complaint quickly but it may take longer if it is complex.

We will keep you informed on a regular basis but if you need an update please call us on 01823 491390.

If we cannot reach agreement with you

If we cannot reach an agreement with you within four weeks we will:

OR